Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of Thomas & Julia Toronto (“we”, “us”, or “our”). By placing an order on our website, you agree to be bound by these terms.

1. Applicability

These Terms & Conditions apply to all offers, orders, and agreements made through our website. By completing a purchase, you confirm that you have read, understood, and accepted these terms in full.

2. Product Information

We make every effort to display our products as accurately and clearly as possible. However:

  • Product descriptions, images, and specifications are provided for informational purposes only.

  • Minor variations in color, fit, or appearance may occur.

  • Typographical errors or inaccuracies may occasionally appear and do not constitute a binding obligation.

We reserve the right to correct errors at any time without prior notice.

3. Orders & Payments

  • Orders are only processed after full payment has been successfully received.

  • Available payment methods may vary depending on your country or location.

  • Customers are responsible for ensuring that the selected payment method is supported in their region.

  • We reserve the right to refuse or cancel an order in cases of suspected fraud, misuse, or violation of these Terms.

4. Order Processing & Delivery

  • Processing time: typically 1–3 business days

  • Estimated shipping time: generally 3–7 business days, depending on destination and logistics

  • Orders may be shipped directly from our international suppliers, including suppliers located in China

Please note that delivery times are estimates and may vary due to external factors such as customs clearance, carrier delays, or peak periods.

5. Returns & Cancellations

All returns, exchanges, and refund requests are governed by our Return & Refund Policy, which is available separately on our website. We strongly advise reviewing this policy before placing an order.

6. Liability

  • We are not liable for loss or damage once tracking information confirms that a package has been delivered to the address provided by the customer.

  • Customers are responsible for ensuring that all shipping details are accurate at checkout.

  • Address errors must be reported within 24 hours of placing an order.

7. Intellectual Property

All content on this website, including but not limited to:

  • Text

  • Images

  • Logos

  • Designs

  • Layouts

is the exclusive property of Thomas & Julia Toronto and may not be copied, reproduced, or used without prior written consent.

8. Complaints Procedure

If you have a complaint or concern, please contact us in writing at:

Email: info@thomasjuliatoronto.com

We aim to respond to all inquiries within 5 business days and will make every reasonable effort to resolve issues fairly and professionally.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of Canada, without regard to conflict-of-law principles.

Contact Information

Business Name: Thomas & Julia Toronto
Email: info@thomasjuliatoronto.com
Business Type: Online retail (e-commerce)