Shipping & Delivery Policy
At Thomas & Julia Toronto, we are committed to delivering your order as accurately and efficiently as possible. Below you will find all relevant information regarding our shipping and delivery process.
Order Processing Time
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Orders are typically processed within 1–3 business days.
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Once your order has been shipped, you will receive a confirmation email with tracking information.
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Please note that processing times may vary during peak seasons or promotional periods.
Estimated Delivery Time
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The average delivery time is 3–7 business days, depending on your location.
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Delivery times are estimates and may be affected by external factors such as customs inspections, carrier delays, or high-demand periods.
Shipping Method & Origin
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All orders are shipped directly from our international suppliers, including suppliers located in China.
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Because shipments originate internationally, customs duties, import taxes, or handling fees may apply depending on the destination country.
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Any such charges are the responsibility of the customer.
Shipping Costs
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Shipping costs are clearly displayed at checkout before payment is completed.
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Costs vary based on factors such as destination, package weight, and selected shipping method.
Shipping Responsibility
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Once tracking information confirms that a package has been delivered to the address provided, responsibility for the shipment transfers to the customer.
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Customers are responsible for ensuring that all shipping details are entered correctly at checkout.
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Address changes or corrections must be requested within 24 hours of placing an order. After this period, changes cannot be guaranteed.
Contact Information
If you have any questions regarding shipping or delivery, please contact us at:
Business Name: Thomas & Julia Toronto
Email: info@thomasjuliatoronto.com
Business Type: Online retail (e-commerce)